Skip to main content

The wonderful WWE Network Customer Service dept

Hey Scott  - thought I share this with you

 I think the people who work for WWE creative, moonight in the customer service department. The Friday of the week one 7 day trial period, I called and cancelled my subscription (as directed  how to by their website). A few days later I noticed I still had the service. I e-mailed and asked if it was because it was still the trial period and they said yes.

Over this past weekend, I noticed I still had the service. I was going to call today anyway, but I got an e-mail saying my refund request was denied.

 I called their customer service and, despite them having it in their records that I had cancelled, it took me 30 minutes on the phone to get my refund. I was bounced to a level 2 problem handler, who multiple times had to put me on hold (to speak to a supervisor) before the refund could be processed.

I was planning on purchasing the network Wrestlemania weekend anyway, but between this and all of the x-box content issues, having some second thoughts. Though, I don't think I could live with myself if I missed that magical WM moment of HHH winning the belt

You lost me when you said you were cancelling the Network. Although the Xbox deal is certainly a valid concern at this point.  I'm kinda debating getting an Apple TV because my Roku HD isn't actually compatible with the Network and I feel like I need access in every room of the house without having to carry my iPad around.  FIRST WORLD PROBLEMS.

Comments